CV

Digital Winners — Athens, Greece · title: Software Delivery Manager · reporting to the Group CTO

Responsibilities

• Business need to product — translate stakeholder targets into technical direction and written specification, decide sequencing and trade-offs, and remain accountable for the delivered product and the business result.
• Organisation and people — department structure and headcount plan, creation of new teams and functions, hiring across engineering, product and design, and performance evaluation and development through the tech leads.
• Delivery and quality — end-to-end delivery across the group’s product portfolio, the department’s way of working, the quality gates and release process, and ownership of production incidents.
• Governance and reporting — reporting to the Group CTO and management on progress, delivery risk, quality, and time and cost allocation per developer, project and epic.
• Technical direction — platform and architecture decisions taken with the tech leads and DevOps, how AI is adopted across the teams, and technical SEO for the group’s portals.

Selected achievements

• Scaled the function from six developers with no defined process to a 25-person department — creating the Product Owner and Product Design functions from scratch and standing up additional development teams under their own leads, with engineering distributed across three countries.
• Authored the operating model the whole department now runs on: Jira lifecycle and transition rules, refinement and estimation standards, ceremony calendar, Definition of Ready and Done, release and hotfix process with C1–C4 criticality levels and SLAs, git branching strategy, and a capacity model that protects 20% of each developer’s sprint for support and 10% for technical improvement.
• Defined the delivery metrics the department is steered by — sprint commitment accuracy, velocity stability, defect escape rate, planned versus unplanned work, and anonymous team pulse checks — framed deliberately as forecasting and team-health signals rather than individual performance scores.
• Introduced a six-stage quality-gate framework from intake to production after a failed relaunch, with each gate backed by an automated check rather than a form: CI/CD standardisation in Azure DevOps, static analysis and security scanning in-pipeline, environment approvals, post-deploy monitoring with rollback, and alerting defined as code.
• Embedded AI into the department’s ways of working rather than leaving it to individual initiative — AI-assisted code review inside the review step, and a design system encoded for LLM use so Product Design can turn a concept into a working prototype in hours. I set the direction and the standards: where AI is used, where it is not, and what has to be verified before anything ships.
• Specified and shipped Tech Insights, the internal Laravel application the department now reports from — time and cost allocation per developer, project and epic, a KPI dashboard across six roles fed by the Adadot and Jira APIs, and automated weekly snapshots. Specification, KPI definitions and data model mine; built hands-on with Claude Code.
• Led root-cause analysis on production incidents — including forms and uploads failing simultaneously across two unrelated stacks with no code change, isolated to shared infrastructure and closed with preventive alerting — and rebuilt the technical hiring loop, replacing an assessment with no discriminative value with structured live interviews and documented recommendations.

Sleed — Athens, Greece

• Led cross-functional front-end and back-end teams delivering client web and e-commerce projects end to end, from requirements to release, on fixed budgets and tight deadlines.
• Established the team’s engineering standards — coding standards, code review practice, version-control workflow and the technical documentation that made handovers and long-term maintenance possible.
• Designed and delivered scalable PHP applications, ERP–e-commerce integrations, payment gateways and REST/SOAP services; cut deployment time through release automation and reduced downtime with proactive monitoring.
• Owned requirements, risk and contingency planning with product managers, reported to stakeholders, and mentored junior and mid-level developers.

Sleed — Athens, Greece

• Built custom web applications and e-commerce solutions on PrestaShop and WordPress and integrated them with client ERP systems.
• Migrated live websites to new platforms without loss of search visibility, improved performance through technical SEO, and engineered RESTful services over dynamic datasets.
• Ran several client projects in parallel, translating client requirements into development plans and prioritising site-audit findings by impact.

Just In Time — Athens, Greece

• Custom web applications, WordPress websites and optimised landing pages in HTML/CSS, with application optimisation for speed, scalability and security across several parallel projects.

• Freelance Web Developer, 2012 – 2025 — custom web applications, websites and landing pages for direct clients, in parallel with full-time roles.
• System Administrator Intern, Technological Educational Institute of Piraeus, 2014 — Linux server monitoring and hardening, firewall rules and access controls, log audits, automation scripts, disaster-recovery setup.

AI Product Management 101, Dr. Marily Nika — GenAI Product Lead at Google, ex-Meta

Athens University of Economics and Business — business economics, leadership, marketing, HR, technology

Piraeus University of Applied Sciences (now University of West Attica) — Athens, Greece